Shipping policy
Shipping & Digital Delivery Policy
Last updated: 25 September 2026
Resources Today sells digital educational resources. We do not currently ship physical products.
This policy explains how digital products purchased through Resources Today are delivered and what to do if you experience a problem accessing your order.
1. Digital Products Only
All products sold through Resources Today are supplied digitally unless explicitly stated otherwise on the relevant product page.
Our digital resources may include:
- Predicted papers
- Mark schemes
- Revision guides
- Case studies
- Model answers
- Examiner guidance
- Revision bundles
- Other downloadable educational resources
No physical copy will be posted or shipped to you.
2. No Shipping Charges
Because our products are delivered digitally, there are no physical shipping or postage charges.
Any price shown at checkout relates to the digital products purchased and any applicable taxes or charges displayed before payment.
3. How Your Order Is Delivered
Once your payment has been successfully processed, your digital resources will normally be made available electronically.
Depending on the product and checkout system, this may include:
- a download link displayed after checkout;
- a download link sent to the email address used when placing the order;
- access through your order confirmation; or
- another digital delivery method stated on the product page.
Please ensure that you provide the correct email address when placing your order.
4. Delivery Times
Digital products are normally made available immediately or shortly after successful payment.
In some circumstances, access may be delayed because of:
- payment processing;
- email delivery delays;
- spam or junk email filtering;
- an incorrect email address;
- temporary technical problems; or
- circumstances outside our reasonable control.
If your order has been successfully completed but you have not received your digital product, please contact us and we will help restore access.
5. If You Cannot Find Your Download
If you have not received your resource, please first:
- Check your email inbox.
- Check your spam, junk and promotions folders.
- Search your inbox for your Resources Today order confirmation.
- Check that you entered the correct email address during checkout.
- Review the confirmation page or order page for a download link.
If you still cannot access your purchase, please contact Resources Today with your order details.
6. Incorrect Email Addresses
Customers are responsible for providing an accurate email address during checkout.
If you accidentally provide an incorrect email address, please contact us as soon as possible with sufficient information for us to locate your order.
Where we can verify the purchase, we will make reasonable efforts to provide access to the correct email address.
7. Download Problems
If a download link does not work or you experience a technical problem accessing your resource, please contact us.
Where appropriate, we may:
- provide a replacement download link;
- resend the relevant files;
- restore access to your purchase; or
- provide an updated or corrected file.
A temporary download or delivery problem does not necessarily mean that the product itself is unavailable.
8. File Formats and Compatibility
Most Resources Today products are supplied in commonly used digital formats, such as PDF.
The format of a resource will normally be indicated on the product page where relevant.
Customers are responsible for ensuring that they have a suitable device and software capable of opening the relevant file format.
If the supplied file itself is faulty or cannot reasonably be opened as described, please contact us so that we can investigate the issue.
9. Pre-Orders and Future Releases
Some Resources Today products may be available to purchase before all or part of the resource has been released.
Where a product is a pre-order, upcoming release or includes content that will be delivered at a later date, this will be stated on the relevant product page.
The product page may include an expected release date or delivery timeframe.
Once the relevant resource becomes available, it will normally be delivered electronically using the email address associated with the order or another method communicated to the customer.
10. Products Released in Stages
Some bundles or larger resources may contain materials that are released separately.
Where this applies, customers may receive access to different parts of their purchase at different times.
The fact that one component has been delivered does not necessarily mean that every future component of the product has already been released.
Any staged release arrangements will normally be explained on the relevant product page.
11. Updated or Corrected Files
Educational resources may occasionally be updated or corrected after their initial release.
Where appropriate, Resources Today may provide customers with an updated version of a file.
The method by which an updated file is provided may depend on the product and delivery system used.
If you believe you have received an outdated or incorrect version of a resource, please contact us.
12. Digital Delivery and Refunds
Due to the nature of digital products, different cancellation and refund rules may apply once digital content has been supplied.
Please refer to our separate Refund & Returns Policy for information about cancellations, refunds, faulty digital content and your statutory rights.
Nothing in this Digital Delivery Policy limits any rights that cannot legally be excluded.
13. Download Access
Customers should download and securely store purchased files after receiving them.
We aim to maintain reasonable access to purchased resources, but we do not guarantee that individual download links will remain active indefinitely unless explicitly stated otherwise.
If you previously purchased a product and lose access to the download, you may contact us with your order information and we will make reasonable efforts to assist you.
14. Order Verification
If you contact us regarding a missing or inaccessible order, we may request information to verify the purchase.
This may include:
- your order number;
- the name used when ordering;
- the email address used at checkout;
- the date of purchase; or
- other reasonable information needed to locate the transaction.
15. Third-Party Purchases
Resources Today products may also be available through third-party marketplaces or platforms.
If you purchase a Resources Today product through another platform rather than directly through resourcestoday.com, digital delivery may be handled by that platform.
In these circumstances, you may need to access your files through the platform where the purchase was made.
16. Personal Use and Sharing
Purchasing a digital product does not transfer ownership of the intellectual property contained within that resource.
Unless otherwise expressly stated, resources are licensed to the purchaser for the permitted use described in our Terms and Conditions.
Digital resources must not be unlawfully copied, redistributed, uploaded, resold or shared with others.
Separate licensing arrangements may apply to resources specifically sold for school, classroom or organisational use.
17. Changes to This Policy
Resources Today may update this policy from time to time to reflect changes to our products, delivery systems, business practices or legal requirements.
The latest version will be published on our website together with the date it was last updated.
18. Contact Us
If you have purchased a resource and are having difficulty accessing it, please contact Resources Today through the contact information provided on our website.
When contacting us about an order, please include your order number where possible so that we can assist you efficiently.
Resources Today
Website: resourcestoday.com
Email: tphillipsresources@gmail.com