Shipping policy
Shipping Policy
Effective Date: 05/09/23
This Shipping Policy ("Policy") outlines the terms and conditions related to the shipping of products or goods purchased from Phillips Resources ("Company," "we," "us," or "our"). By placing an order with us, you ("Customer," "you," or "your") agree to the terms outlined in this Policy. Please read this Policy carefully before making a purchase.
1. Shipping Methods and Options
1.1 Shipping Carriers: We use reputable shipping carriers, such as DPD, UPS, Evri and Royal Mail, to deliver your orders.
1.2 Shipping Speeds: We offer several shipping options, including standard and expedited shipping. The delivery time may vary depending on your location and the chosen shipping method.
1.3 International Shipping: We may offer international shipping to select destinations. Shipping times and costs for international orders may differ from domestic orders and are subject to customs clearance procedures in the destination country.
2. Order Processing and Shipment
2.1 Order Confirmation: After you place an order, you will receive an order confirmation email with the details of your purchase. Please review this email for accuracy and contact us immediately if you notice any errors.
2.2 Processing Time: Orders are typically processed within 5-7 business days, excluding weekends and holidays. Please note that processing times may vary during peak seasons.
2.3 Shipment Notification: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.
3. Shipping Costs
3.1 Shipping Charges: Shipping charges are calculated based on the shipping method selected, the weight and dimensions of the items, and the destination address. You will see the shipping costs at checkout before finalizing your purchase.
3.2 Free Shipping: We may offer free shipping promotions on select orders. These promotions are subject to change and may have specific terms and conditions associated with them.
4. Delivery
4.1 Delivery Address: It is your responsibility to provide accurate and complete shipping information, including your delivery address. We are not responsible for delays or delivery failures caused by inaccurate or incomplete address information provided by you.
4.2 Delivery Time: The estimated delivery time is provided by the shipping carrier and is not guaranteed. Delays may occur due to factors beyond our control, such as weather, natural disasters, or customs clearance.
5. Tracking Your Order
You can track the status of your order by using the tracking number provided in the shipping confirmation email. If you encounter any issues with tracking your order, please contact our customer support team for assistance.
6. Lost or Damaged Shipments
6.1 Lost Shipments: If your order is lost during transit, please contact us immediately. We will work with the shipping carrier to locate the package or arrange for a replacement or refund in accordance with our refund and return policy.
6.2 Damaged Shipments: If your order arrives damaged, please take clear photos of the damaged items and packaging, and contact us within 2 days of receiving the shipment. We will assist you in filing a claim with the shipping carrier and provide instructions for returning or replacing the damaged items.
7. Returns and Refunds
For information on returning products and requesting refunds, please refer to our Return and Refund Policy
8. Contact Information
If you have any questions or need further assistance regarding our Shipping Policy, please contact us at:
tphillipsresources@gmail.com
By placing an order with us, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this Shipping Policy.